Ordering Guides

SHIPPING AND HANDLING
Standard Shipping: $6 USD. We ship our packages via the US Postal Service at a flat rate of $6 per domestic order. You will receive tracking information for your order once it has been shipped. We try our best to send out all regular stock orders within 3-5 business days. Made-to-order items will generally ship between 3-4 weeks. Because some of our products are made-to-order, there may occasionally be delays in production, but we will inform you if an item is backordered. You will receive an e-mail confirmation once your order ships. We are based in Massachusetts (MA) and charge 6.25% sales tax for any orders ordered from MA state. We apologize but we are currently unable to ship internationally.

PACKAGING
Your item will arrive ready for gift giving in a cotton- padded gift box and branded jewelry card. If you are sending a gift directly to someone, leave instructions in the comments section at checkout and we will refrain from including a receipt with the package.

CUSTOMER SERVICE
Please direct all questions and inquiries to: sailindesigns@gmail.com. Please note that our general business hours are Monday–Friday, 9am–5pm EST when awaiting a response.

RETURNS AND EXCHANGES
If you are not satisfied with your order, stock items purchased on sailindesigns.com may be returned within 7 days of receipt for store credit towards a future purchase.  All custom and made-to-order sales are final sale. Before returning your item, please first send a brief e-mail to sailindesigns@gmail.com and include your name, the item, and invoice number. We will send you a return form to fill out with instructions for returning your item.

We cannot accept returns or exchanges that were purchased from any other retailer. Please note that all custom and sale items are final sale and cannot be returned. Returned merchandise must be in original unworn condition. We recommend shipping items with a tracking number as we cannot be held responsible for packages lost in transit. The customer is responsible for all shipping costs.

 

PRIVACY POLICY
We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our guest list.

COPYRIGHT
Copyright 2013–2015, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of SaiLin Designs.

PRICING
Due to fluctuations in the precious metals market, it is possible that prices will be subject to change. Please note that sales, promotions, and coupon codes are only valid during the dates as stated in the offer and we are unable to do any price adjustments.